Order Cancellation Policy
Store Information
This website is owned and operated by SJC TRADE SERVICES,LLC.
Company Name: SJC TRADE SERVICES,LLC
Address: 8200 NW 41ST STREET, SUITE 315, DORAL, FL 33166, United States
Tax ID: 33-2238613
Phone: +1 8584716021
E-mail: info@sjctradeservicesllc.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope of the Cancellation Policy
This cancellation policy applies to all furniture and home items purchased through the SJC TRADE SERVICES,LLC online store in the United States. It covers orders for chairs, beds, cabinets, and related accessories.
2. Legal Basis
Customers have the right to cancel an order within 14 days of receiving the product, in accordance with U.S. consumer protection guidelines.
3. Cancellation Request Period
Customers may submit a cancellation request within 14 days of receiving the product. Requests after this period may not be eligible for cancellation without reason.
4. Conditions for Cancellation Request
The product must be returned in its original condition, free from damage or stains, and may show only minor signs of use. All accessories, manuals, and packaging must be complete and intact.
5. Applicable Products
This policy covers all types of products, including furniture and related accessories, except products damaged due to improper use by the customer.
6. Cancellation Request Process
Customers must contact SJC TRADE SERVICES,LLC customer service by email (info@sjctradeservicesllc.com), provide the order number, specify the intent to cancel, and include product photos to verify the condition.
7. Confirmation by Customer Service
After receiving the request, SJC TRADE SERVICES,LLC will confirm within 24 business hours whether the product meets the cancellation conditions and provide instructions for return and the return address.
8. Return Address
Products approved for cancellation should be sent to:
8200 NW 41ST STREET, SUITE 315, DORAL, FL 33166, United States
Ensure packaging is intact to prevent damage during shipping.
9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by SJC TRADE SERVICES,LLC. Customers will not incur additional fees.
10. Packaging Requirements
Products must be returned in original packaging or equivalent packaging to prevent damage during transit.
11. Refund Processing
After receipt and verification of returned products, SJC TRADE SERVICES,LLC will issue a refund within 2 business days using the original payment method.
12. Refund Amount
Refunds include the amount paid for the product, including applicable taxes. Shipping costs for the cancellation are covered bySJC TRADE SERVICES,LLC.
13. Cancellation Notification
After submitting a request, customers will receive a confirmation email with the request number, return address, and instructions.
14. Special Cases
For customized or made-to-order furniture, the 14-day cancellation policy does not apply unless the product is defective. In such cases, customers must contact customer service for confirmation.
15. Customer Support
For questions regarding the cancellation policy, customers can contact SJC TRADE SERVICES,LLC customer service at info@sjctradeservicesllc.com. We will respond within 24 business hours to provide assistance.